Privacy Policy

At Zenufashion, privacy is part of the quiet care we bring to everything we do. Just as every piece of jewelry is designed to feel personal, we believe your information deserves the same thoughtful protection. This policy explains what we collect, why we collect it, how we use and share it, and the choices you have. It applies when you visit our website, create an account, place an order, or contact us.

By using our website or services, you agree to this policy. If you do not agree, please do not use our website or services.

When we say “Zenufashion,” “we,” “us,” or “our,” we mean Zenufashion. When we say “you” or “your,” we mean the person whose information we collect.

1. Who We Are

Zenufashion is a women’s jewelry brand founded in 2020. We offer rings, bracelets, and necklaces. You can contact us at service@zenufashion.com.

2. Our Approach to Privacy

We keep privacy simple and transparent. We collect only what we need, we do not sell your personal information for monetary consideration, and we share it only with trusted service providers and where the law requires. You have choices about how your information is used, and we aim to make those choices clear.

3. Information We Collect

We collect information in different ways, depending on how you interact with us.

Information You Give Us

When you shop with us, create an account, or contact us, you may provide:

Contact details such as your name, email address, and shipping or billing address
Account information such as username, password, and order history
Order information such as products purchased, order number, delivery preferences, and returns or exchanges
Payment information, which is processed securely by our third-party payment providers. We do not store your full card details.
Communications such as messages you send to our team, reviews, photos, and other content you choose to share
Marketing preferences, including whether you’d like to receive emails, texts, or other updates from us

Information Collected Automatically

When you visit our website, we may automatically collect:

Device and usage information such as IP address, browser type, operating system, device type, pages viewed, links clicked, and time spent on our site
General location information based on your IP address
Information collected through cookies, pixels, and similar tracking tools, as described in Section 7

Information from Other Sources

We may receive information from third parties, including payment processors, fraud prevention providers, shipping carriers, fulfillment partners, analytics providers, advertising partners, social media platforms, and marketing tools. We may combine this information with what we collect directly.

4. How We Use Your Information

We use the information we collect for purposes such as:

Processing and fulfilling your orders, including payment, shipping, delivery, returns, and exchanges
Communicating with you about your order, our products, and your questions
Managing your account and order history
Improving our website, products, and services
Personalizing your experience and showing you pieces or offers that may interest you
Sending marketing communications where permitted, and measuring how effective they are
Preventing fraud, protecting security, and detecting unauthorized activity
Complying with legal, tax, accounting, and regulatory obligations
Enforcing our Terms of Service and protecting the rights, property, and safety of Zenufashion, our customers, and others

Where required by law, we rely on legal bases such as your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests.

5. When We Share Information

We do not sell your personal information for monetary consideration. We may share information in these situations:

Service Providers

We work with trusted third parties who help us run our business, including payment processors, shipping carriers, logistics providers, website hosting and IT providers, email and marketing platforms, analytics and advertising partners, customer care tools, and fraud prevention providers. These providers must protect your information and use it only for the services they provide to us.

Business Transfers

If Zenufashion is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure it remains protected.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share information for other purposes when you have given us your consent.

6. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

General Rights

You may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information, subject to certain exceptions
Restrict or object to certain processing
Receive a portable copy of your information
Withdraw consent where we rely on consent to process your information
Opt out of marketing communications at any time

To exercise your rights, please contact us at service@zenufashion.com. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf where permitted by law.

You can opt out of marketing emails by clicking the “unsubscribe” link in any email we send. Even if you opt out of marketing, we may still send you transactional or service-related messages, such as order confirmations and shipping updates.

If You Are in the EEA or the UK

You have the rights described above under the General Data Protection Regulation (GDPR) and UK GDPR. You also have the right to lodge a complaint with your local supervisory authority.

We process your information based on these legal bases:

Contract: to fulfill your order and provide our services
Consent: for marketing and certain cookies, where required
Legitimate interests: to improve our services, prevent fraud, and protect our business
Legal obligation: to comply with applicable laws

If You Are a California Resident

You have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, and share; request deletion; request correction; opt out of the sale or sharing of personal information; limit the use of sensitive personal information; and not be discriminated against for exercising your rights.

We do not sell your personal information for monetary consideration. To opt out of the sharing of personal information for cross-context behavioral advertising, please contact us or use the opt-out tools available on our website.

If You Live in Another US State

Residents of certain other US states may have similar rights under applicable state privacy laws. To exercise your rights, please contact us at service@zenufashion.com.

7. Cookies and Similar Technologies

We use cookies, pixels, and similar tools to keep our website working properly, remember your preferences and cart, understand how you use our site, measure our marketing, and show you relevant content and advertising.

You can manage cookies through your browser settings. Disabling certain cookies may affect your experience on our website. Where required by law, we will ask for your consent before placing non-essential cookies.

Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for interpreting these signals, our website may not respond to them at this time. You can learn more about opting out of interest-based advertising through industry opt-out tools or your device settings.

8. International Data Transfers

We are based in Hong Kong, and the information we collect may be transferred to, stored in, and processed in Hong Kong and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information. Where required, we will ensure that any transfers comply with applicable data protection laws.

9. How Long We Keep Information

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When we no longer need your information, we will delete or anonymize it in accordance with applicable law.

10. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include encryption, secure payment processing, access controls, and regular security reviews.

However, no method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate steps to delete it.

12. Links to Other Sites

Our website may contain links to third-party websites, plugins, and services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with your information.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised version on our website. Your continued use of our website or services after any changes means you accept the updated policy.

14. Governing Law and Dispute Resolution

This policy and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of law principles.

The parties agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this policy. You consent to the personal jurisdiction of such courts and waive any objection to proceedings in such courts on the grounds of venue or inconvenient forum.

Nothing in this section shall prevent us from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

15. Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal information, please contact us at:

Zenufashion
Email: service@zenufashion.com

We’ll do our best to respond promptly and help you with your request.