Refund and Return Policy – Zenufashion

At Zenufashion, your satisfaction matters to us. We want you to enjoy a pleasant and confident shopping experience, whether you're selecting a thoughtful gift for someone special, preparing for a holiday celebration, or discovering something lovely for yourself.

We understand that sometimes a purchase may not meet your expectations. That's why we've established this Refund and Return Policy to explain how returns, exchanges, and refunds are handled.

Please take a moment to review the following terms before submitting a return request. If you need assistance, our customer service team will be glad to help.

Return Eligibility

We accept eligible return requests within 30 days of receiving your order, provided that the returned items meet the following conditions:

• Items must be unused, unworn (where applicable), and in their original condition.

• Products must be free from damage, stains, odours, or signs of use.

• Original tags, labels, and accessories must remain attached or included, where applicable.

• Items should be returned in their original packaging, including any protective boxes, bags, or wrapping materials supplied with the order.

• A return request must be submitted within 30 days of the delivery date.

Please note that products showing signs of use, modification, or damage caused after delivery may not qualify for a return.

Certain personal-use products may also be subject to hygiene-related restrictions. For these items, returns may not be accepted if the original packaging has been opened or the product has been used.

We recommend carefully reviewing your items upon arrival and contacting us promptly if you notice any issues.

How to Request a Return

If you wish to return an eligible purchase, please follow the steps below:

Step 1: Contact Our Customer Service Team

Email us at service@zenufashion.com with your order number and a brief explanation of why you would like to return the item.

If your request involves a defective, damaged, or incorrectly delivered product, please attach clear photographs showing the problem.

Step 2: Receive Return Instructions

Our customer service team will review your request and, if approved, provide return authorization and the necessary return instructions.

Step 3: Prepare and Ship Your Return

Securely package the item with its original packaging and include your order number or order confirmation information. Send the package to the return address provided in our authorization email.

Please do not send products back before receiving our return instructions.

We recommend choosing a shipping service that provides tracking information. Zenufashion is not responsible for return packages that are lost or damaged during transit before reaching our designated return facility.

Unless the return is necessary because of a defective product or an error on our part, return shipping costs are generally the responsibility of the customer.

Refund Policy and Processing Time

After your returned package arrives, our team will inspect the item to confirm that it meets the return requirements.

We will notify you by email once the inspection is complete and let you know whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method within 5–7 business days.

Please keep in mind that the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Refunds generally cover the purchase price of the eligible returned product. Original shipping charges are normally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

For orders that originally qualified for free shipping, any deduction of shipping costs from an approved refund will be handled in accordance with applicable law and the terms disclosed at the time of purchase.

Exchanges

If you would like a different product, style, or option, please contact us at service@zenufashion.com.

Our team can help you check product availability and explain the available options.

In most cases, we recommend returning your original purchase according to this policy and placing a new order for the item you prefer. This allows you to select an available product without waiting for the original return process to be completed.

All exchanges and replacement arrangements are subject to product availability and our applicable return requirements.

Damaged, Defective, or Incorrect Items

At Zenufashion, we take care when preparing orders and aim to ensure that every purchase is handled properly.

However, if your package arrives with a damaged product, a defective item, or something different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs of the affected product.

• Photographs of the outer packaging, where relevant.

Please send this information to service@zenufashion.com.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement or a full refund. Where the issue is attributable to our error, applicable related shipping costs will also be addressed in accordance with applicable law.

We appreciate your cooperation in helping us resolve any order-related concerns.

Items Not Eligible for Return

For hygiene, safety, or promotional reasons, certain products may not be eligible for return or refund, except where required by applicable law.

These may include:

• Personal-use products that have been opened or used, where hygiene restrictions apply.

• Products clearly identified as final sale or clearance items on our website.

• Gift cards and promotional vouchers.

Please review the product description and any applicable purchase conditions before completing your order.

Nothing in this section is intended to limit any return or refund rights that cannot legally be excluded under applicable consumer protection laws.

Late or Missing Refunds

If your refund has been approved but the amount has not appeared in your account, please consider the following steps:

1. Check your bank account or payment card statement again.

2. Contact your bank or card issuer to ask whether the refund is still being processed.

3. Allow additional processing time if your payment provider indicates that the transaction is pending.

If you have completed these steps and still cannot locate your refund, please contact us at service@zenufashion.com with your order details.

Our customer service team will review the situation and assist you with the next steps.

Return Shipping Address

To ensure that your return is received and processed correctly, the designated return address will be provided in the return authorization email.

Please do not ship any products to our business contact address or any other location without receiving confirmation from our customer service team.

Unauthorized returns may result in processing delays or difficulties identifying your package.

Always wait for return approval and follow the specific shipping instructions provided by our team.

Contact Us

We value your trust and want to make resolving return or refund concerns as straightforward as possible.

If you have questions about this policy, need help submitting a return request, or would like an update on your refund, please contact our customer service team.

Customer Service Email: service@zenufashion.com

Website: www.zenufashion.com

Phone: +1 661-555-3928

Business Address:

42932 Edson Ave
Lancaster, CA 93536
United States

Thank you for choosing Zenufashion. We appreciate the opportunity to be part of your celebrations and meaningful moments. Your satisfaction is important to us, and we will continue working to make your shopping experience as enjoyable and dependable as possible.

Thoughtful Gifts. Happy Moments. A Shopping Experience You Can Trust.

With appreciation,
The Zenufashion Team